
So momentum is accelerating for the case to stop restaurateurs abusing the tipping system and using the ‘service charge’ to top up wages, and in some cases, cover total salary costs, instead of providing these extras as a genuine reward for good service.
To give a little background, ten or so years ago, the then Department of Trade and Industry reached an agreement with the hospitality sector that allowed service charges – not cash tips – to be used as wages. This was a back down by the government to appease opposition toward the use of the minimum wage.
So not illegal, but entirely unfair to cheat the individuals who serve so well AND the punters who believe that the 10% or 12.5% that they gladly add to the bill is being offered as a thank you for a great experience.
Currently, the only thing the concerned diner can do is ask when paying what the restaurants tipping policy is. If unsure, give cash. The only downside to this is often the back of house team, all who contribute equally to any dining experience, perhaps miss out – but at least it’s a start.
The Independent newspaper has launched an energetic campaign supported by names such as Mark Hix, Giorgio Locatelli, Shaun Hill and Tom Aikens. To join in and add your thoughts, go to www.independent.co.uk/tipping. There’s also a few stories here from restaurant staff and customers alike regarding teh subject.